At Ramesys, we build relationships into our offerings. And with any relationship, communication and support are key factors. So, naturally, our passion for personalised e-learning extends beyond the delivery of systems and content. Helping you manage and maintain your systems once they’re installed, is equally important. And we have a long history of providing cost-effective, high-quality IT support services offering guaranteed levels of service tailored to meet your individual requirements.

Our managed services enable you to focus on your core competency – teaching, while reducing operating expenses and increasing service delivery. Tailor your needs to include the services you require-- from basic helpdesk support through to comprehensive remote management of entire IT infrastructures, and be assured that behind every service we provide is an award-winning and comprehensive mix of skills, people, technology and best practice.

Choose from:

• Call management: Employing a dedicated call management system of expert staff so you have a single point of contact to your user community to resolve technical problems and requests.
• Telephone support: Providing direct telephone support and problem management for end users or specialist support groups, providing a single call fix where possible.
• Third party management: Call handling and contract management, enabling us to provide significant qualitative and operational benefits to your school by providing a single handling point for all calls.
• Infrastructure remote monitoring and management services: Providing a comprehensive management service for server, application and network environments.
• Desktop management: Providing a comprehensive and complete set of desktop services.
• Asset management services: Providing a full lifecycle management service to track your entire IT inventory from acquisition through to disposal.
• Mobile and online support resources: Giving you access to a range of dedicated, ad-hoc or scheduled expert technical support at agreed service levels.
• Hardware maintenance: With guaranteed response and fix times so you get a flexible and reliable range of UK wide maintenance services.
• Application service provision: A viable alternative to buying and implementing your own complex IT systems. We can host and manage your applications from our data centre facility.
• Remote hosting: Using our secure data centre and strategic partnerships to provide best of class facilities for a complete range of hosting solutions.
• Disaster recovery: Protecting and maintaining your IT services.